Products Description

SAP® Service Cloud

Create a unified service experience with SAP Service Cloud

Bridge the gap between front-office engagements and back-office processes.

» Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution

» Create a single view of the customer to better serve them, based on service history and interactions with other departments

» Diagnose issues to minimize downtime and optimize end-to-end service execution

» Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software

Develop an elite team of skilled experts

Help ensure your service teams are properly trained and available to meet service demands and volumes.

» Solve customer issues quickly from any channel using omnichannel engagements

» Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities

» Empower agents and technicians using gamification techniques and incentives

» Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem

Deliver the next generation of self-service

Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

» Leverage conversational AI to automate conversations and take relevant actions

» Import content from disparate systems into a unified experience to eliminate information silos

» Make information easily discoverable from anywhere, at any time, even outside your normal operating hours

» Transfer conversations to live agents without losing context

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