Describe all steps required to recall materials of a defective batch that has already been delivered to customers

Process Steps

  1. Creation of sales activity to record the recall
  2. Notification letters to customers that received the batch
  3. Creation of automatic follow up activity to handle the returns of defective batch
  4. Possible to process and complete returns during follow-up
  5. Use of sales support functionality to trigger batch-specific returns processing
  6. A report determines the addresses of the affected customers.


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